Privacy Policy

Last Updated: 11/8/2024

At “It’s Nice to Be Here,” we prioritize your privacy and are committed to ensuring the security and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose information about you when you interact with us, including when you visit our website, make a purchase, or sign up for our marketing communications. By using our services, you accept the practices described in this policy.

1. Information We Collect

We collect and process a variety of information to enhance our services and improve your experience:

  • Personal Information: When you make a purchase, create an account, or contact us, we collect details such as your name, email address, phone number, billing and shipping addresses, and payment information.
  • Browsing and Device Information: When you visit our website, we automatically collect information about your device and browsing habits, including your IP address, browser type, operating system, referring URLs, and your interactions with our website.
  • Order and Transaction Information: Details related to orders placed with us, including items purchased, order number, delivery address, payment status, and returns or exchanges.
  • Communications Data: We retain records of any communications with you, including email exchanges, messages, feedback, and customer support interactions.
  • Marketing Preferences: Information regarding your preferences for receiving marketing communications and updates.

2. How We Use Your Information

We use your information to provide, improve, and personalize our services. Specifically, we may use it for:

  • Order Fulfillment: To process and deliver your orders, handle returns, refunds, and exchanges, and communicate with you about your purchases.
  • Customer Support: To respond to inquiries, provide assistance, and address any issues you may have.
  • Marketing and Promotions: With your consent, to send you promotional content, newsletters, special offers, and information about new products or services that may interest you.
  • Personalization: To tailor content and product recommendations based on your preferences and browsing history.
  • Data Analytics: To analyze how our website is used, evaluate our services, and enhance the customer experience.
  • Legal Compliance and Fraud Prevention: To comply with legal obligations, protect against fraudulent transactions, and maintain the security of our services.

3. Sharing Your Information

Your information may be shared with third parties under the following conditions:

  • Service Providers: We work with trusted third-party service providers (such as payment processors, delivery partners, email marketing services, and data analytics providers) to perform specific functions on our behalf. These providers are given access only to the information necessary to perform their services and are contractually obligated to maintain its confidentiality.
  • Legal Requirements and Protection: We may disclose your information if required by law or if we believe that such action is necessary to protect our rights, property, or safety, or to prevent fraud.
  • Business Transfers: If “It’s Nice to Be Here” is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the business assets. In such cases, we will notify you of any significant changes in data handling practices.

4. Your Rights and Choices

As a UK resident, you have specific rights regarding your personal information under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR):

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Update or correct any inaccuracies in your personal data.
  • Right to Erasure: Request the deletion of your data when it is no longer necessary for the purposes for which it was collected, subject to legal or contractual restrictions.
  • Right to Restrict Processing: Ask us to limit the processing of your data in certain situations.
  • Right to Data Portability: Obtain a copy of your data in a structured, commonly used format for transfer to another provider.
  • Right to Object: Object to certain types of processing, including direct marketing.

To exercise these rights, please contact us at info@itsnicetobehere.com. We may require verification of your identity before fulfilling your request.

5. Security of Your Information

We are committed to protecting your personal information. We implement appropriate security measures, including encryption and secure servers, to safeguard your data against unauthorized access, alteration, or disclosure. While we strive to protect your information, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, personalize content, and collect information about how you use our site. You can control the use of cookies by adjusting your browser settings, though some website functionality may be affected if cookies are disabled.

Types of Cookies We Use:

  • Essential Cookies: Necessary for site functionality, such as enabling shopping cart and checkout features.
  • Performance and Analytics Cookies: Used to analyze site traffic and improve website performance.
  • Marketing Cookies: Help deliver relevant ads and measure the effectiveness of our marketing efforts.

8. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. Please be aware that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected data from a child under 16 without verification of parental consent, we will take steps to delete that information promptly.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this page periodically. Any significant changes will be communicated through our website or via email, and the updated policy will include the “Last Updated” date at the top.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us at:

Email: info@itsnicetobehere.com

Thank you for trusting “It’s Nice to Be Here” with your personal information. We are dedicated to protecting your privacy and providing a secure, enjoyable shopping experience.