Refund and Returns Policy

At “It’s Nice to Be Here,” we want you to be delighted with your purchases. If for any reason you are not satisfied, we’re here to help! Our Return and Exchange Policy is designed to make the process as smooth as possible for you. Please review the details below to understand our policy.

1. Eligibility for Returns and Exchanges

To qualify for a return or exchange, items must meet the following criteria:

  • Timeframe: Items must be returned within 30 days of the purchase date.
  • Condition: Items must be unused, unwashed, and in their original packaging, with all tags attached.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns or exchanges.

Please note that certain items are non-returnable and non-exchangeable for hygiene and safety reasons. These include, but are not limited to, any worn or damaged clothing.

2. Initiating a Return or Exchange

To start the return or exchange process, please follow these steps:

  • Contact Us: Email our customer support team at info@itsnicetobehere.com or call our support number at [Insert Phone Number], providing your order number and reason for return or exchange.
  • Return Authorization: Once approved, you will receive a Return Authorization Number (RAN) along with instructions on how and where to send your item(s).

Please ensure that items are securely packaged to prevent damage in transit. We recommend using a traceable shipping method for peace of mind.

3. Return and Exchange Process

For Returns:

  • Refund Method: Refunds will be processed to the original payment method used at the time of purchase.
  • Refund Timeline: Once we receive and inspect the returned item(s), refunds are typically processed within 5-10 business days. You will receive a confirmation email once your refund is issued.
  • Original Shipping Charges: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

For Exchanges:

  • Size or Style Exchange: We are happy to offer exchanges for a different size or style if available. Once we receive your item, we will send out the requested replacement within 5 business days.
  • Stock Availability: In cases where the requested size or style is unavailable, we will notify you, and you may choose either a different item of equal value or a refund.

Please note that additional shipping charges may apply for exchanges, unless the exchange is due to an error on our part.

4. Non-Returnable and Non-Exchangeable Items

Certain items are not eligible for return or exchange. These include:

  • Final Sale Items: Items marked as “Final Sale” or “Clearance” cannot be returned or exchanged.
  • Customized Products: Personalized or custom-made items, including those with custom embroidery, are non-returnable.
  • Gift Cards: Gift cards are non-returnable and non-refundable.

5. Damaged or Defective Items

We take great care to ensure your items arrive in perfect condition. However, if you receive an item that is damaged or defective, please notify us within 7 days of receiving your order.

  • Contact Us: Email us at info@itsnicetobehere.com with your order number and photos of the damaged or defective item.
  • Replacement or Refund: Once verified, we will either replace the item or issue a full refund, including shipping costs, based on your preference.

6. Refund Processing Time

Once we receive your return, we aim to process the refund within 5-10 business days. Please be aware that your bank or card provider may take additional time to post the refund to your account.

  • Payment Method: Refunds will be issued to the original payment method only.
  • Confirmation: You will receive an email confirmation once your refund has been processed.

7. International Returns and Exchanges

For customers outside the UK, please be aware that return shipping fees, customs duties, and taxes are the responsibility of the customer. We recommend checking your country’s import regulations before initiating a return.

  • Customs and Duties: If customs fees were paid on the original order, these charges will not be refunded by “It’s Nice to Be Here.”
  • International Shipping Times: International exchanges may take longer to process due to additional shipping times and customs clearance.

8. Gift Returns

If you are returning an item that was gifted to you, please provide the original order number or the gift receipt. Refunds for gift returns will be issued as store credit only.

9. Frequently Asked Questions (FAQs)

Q1. How do I know if my item is eligible for a return?
Items must be in their original condition, with tags attached, and returned within 30 days of purchase. Certain items, such as final sale or custom-made products, cannot be returned.

Q2. Can I return an item purchased online at a retail store?
Currently, we do not support in-store returns for online purchases. Please follow the online return process outlined above.

Q3. Are there any fees for returning an item?
Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a defective item.

Q4. How will I know when my refund has been processed?
Once we receive and inspect the return, you will receive a confirmation email notifying you of the refund status. The refund may take 5-10 business days to reflect in your account.

10. Contact Us

For questions or further assistance, please feel free to reach out to our customer support team:

Email: info@itsnicetobehere.com